Refund & Cancellation Policy

Effective 4 November 2026 · Last updated 4 November 2026. Vidchestra is operated by Boostlete LLC, a Wyoming limited liability company.

Cancelling

Cancel any time: go to Account → Plan & billing, press “Change plan, payment method or cancel”, and cancel in the Stripe billing portal that opens. Your subscription will not renew, and you keep paid features until the end of the period you already paid for (shown as “Access until” in Account → Plan & billing). After that your account uses the Free plan's limits. Nothing you created is deleted.

Deleting your account (Account → Settings & privacy) is different: it cancels the subscription immediately, so any remaining paid time ends at once and is not refunded except as described below.

Free trials

If you cancel before the trial end date shown at checkout and in Account → Plan & billing, you are not charged.

Refunds

Subscription fees are generally nonrefundable, and unused time is not prorated or refunded when you cancel, except where applicable law requires otherwise or Boostlete LLC expressly authorises an exception in writing. Plan changes made in the billing portal are prorated as described in the Subscription Terms; any resulting credit is applied to future invoices.

Depending on where you live, you may have statutory rights that apply regardless of this policy — for example a right to withdraw from a contract within a set period, or remedies for a service that is faulty or not as described. Those rights are not affected. To ask for a refund or exercise such a right, contact support@vidchestra.com with your account email and the invoice concerned. Refunds are reviewed and issued by our team, not automatically; an approved refund goes back to the original payment method through Stripe, and how long it takes to appear depends on your bank or card issuer.

Billing errors and duplicate charges

If you think you were charged in error — for example twice for the same period, or after you had cancelled — contact support@vidchestra.com with the invoice or receipt. We will check it, and we refund verified duplicate or erroneous charges.

Failed payments

If a renewal payment fails, Stripe retries it automatically and we email you. Your paid features remain available while the payment is being retried, for a limited time described in the Subscription Terms; if payment can't be collected, the subscription ends and the account uses the Free plan.

Contact

Boostlete LLC
1620 N Carpenter Rd, Suite D46
Modesto, CA 95351
United States
Email: support@vidchestra.com · support form